Service Rep. Dakota was excellent. Took time to explain things about our water heater to which I was previously oblivious. Very knowledgeable, very helpful. Great customer service. Give Dakota a raise!Took off one star because previous service rep did not tell me these things when they put in our water heater.

  I had a wonderful experience with this company. The Tech was great &very nice. An explain what the issue was. The Tech was very professional. Thanks.

  I was able to call and get an appointment the very same day, the Wednesday before Thanksgiving. My tech Patrick Currie came and quickly diagnosed my issue. He was very detail oriented and made sure he checked all areas affected.

  Highly recommended! Highly professional! Highly knowledgeable! Thanks Mr Jenkins for service on my water heater and will use High Priority for any and all plumbing services. Thank you...

  I need a 6th star! I can't say enough good things about my experience! I had a water main break and initially I thought It was better to call a brand name( Mr. Rooter). Well after they screwed up my service request and gave me the run around for a entire day. I decided to try High Priority. So glad I did! Gabriel came out and access the situation. Thoroughly explained to me all of my options. The price to repair was the same as RR but the price to replace the line was 600 dollars cheaper! They were here 1st thing this morning and done in 2hrs. There was a possibility that they could hit the electrical because it was installed right next to the water pipe. I had to sign a waiver but they got it done with no damages. Gabriel was great and went over and beyond my expectations. Taking time to explain other things concerning my pipes that he really didn't have to. His job was already done. I could go on and on but I think I've made my point. I will be calling them from now on and would recommend them over the bigger companies because they actually care about their customers

  He did a awesome job! I was told by another plumber that they were unable to fix the leak in my pipes because of the location, and the truth is it wasn’t unable to be fix it just required more work and know how. Luckily they sent me Eric, he was able to put in the extra work that was needed to fix my problems and didn’t quite until the job was completely done and I was satisfied. I was definitely use them again especially if Eric doing the work!

  I don't know where to begin. Lets see, my parents are in their mid 80's and really don't have the patience to speak with people all day. They had water in their gas line. Yes huge problem. Home owner's insurance said they would not cover it and we would need to reach out to our warranty insurance. Well we did and they were only going to cover a portion, while we had to pay the bulk of it. Denise V is beyond the best in accounting. This company took the time with me while mind you I was calling from Atlanta and my parents live in Savannah. Denise, I cant say enough about how she educated me on the steps to take and encouraged me to call my insurance company back to reconsider. I did and they did too! The technicians were great and detailed in work. Diagnosing the problem but making sure they were accurate in their diagnoses. Finding the problem was in another area. They are THOROUGH in finding the problem! If ever there is another problem, be it Savannah or Atlanta I will call High Priority FIRST!

  Big Shout Out to JOHN R. I used High priority last year for a leaking toilet, however this year it started leaking again. Naturally I didn't want to go with High Priority but the other company that AHS assigned did not have openings before Thanksgiving and I have a lot of people coming. So I went again with High Priority. As upsetting as my beginning is it didn't seem to get better but it did. My only complaint would be communication, however the customer service holds up. I was scheduled for Wednesday from 3-6. I received 3 text messages confirming my appointment. At 5:00 I called to confirm someone was coming, however the Supervisor (Chris) said that I wasn't on the schedule. I was upset, yelling and fussing, very panicked because Thanksgiving is the next day. Finally Chris told me he would see what he can do and give me a call back. When he called he informed me that JOHN R would be there to service me. THANK YOU CHRIS!!!! JOHN R came and fixed my issue, he also told me why I kept having this issue and I will be calling him back out after the holidays to put in a permanent fix. I did ask why the last guy did not inform me of the actual issue, he told me that the person is no longer with the company. JOHN R is the consumate professional, knowledgeable, and friendly. Thank you Chris and John for saving my Thanksgiving!!!

  Eric Jenkins at High priority plumbing exceeded my expectations. He came to my house on 3 different occasions for my toilet, sink, and water heater and every time resolved each issue. He is friendly, personable, and easy to reach. Definitely recommend Eric and this company.